Tried all the things advised by my ISP's tech support staff. Press the RESET button on the modem and hold it down for 15 seconds. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. On the back of the router, ensure the router's. Also tried a different cable between router and socket, and different filter, even tried with phone not plugged in. I've a few of them sat under my desk at work. all the lights don't come on. It should flash for about 30 seconds for your DSL modem to connect and display a solid light. If none of the above fixes things, please reach out to Starry Support. Pays to have a spare router to cancel out some of the possibilities. If you page right on the network map after logging into the router, what information is in the left-hand side column? No, I've just left PN, but I respect the wide range of knowledge of the users of this forum, so if anyone can point me in the right direction, it will be them. Mav. Zyxel router: My 5G channel is missing. Thank you for persisting in helping me find a solution. Ensure that the cabling between the router and the source is secure. Solid Amber. icon (two gears) on the left side of the screen. In normal condition, the light will be solid. Most of the times, we see that all the lights are on except internet LED which stops blinking after initial startup. @bobpullen  AAISP and the router, provided by them, is VMG3925-B10B (and I've now tried two of them). If this does not occur: This is also helpful if the LEDs are on, but your devices cannot connect to one or both networks. It was suggested that BTOR could have connected my BB to someone else, apparently it happens! The color of the internet light on most of the routers is green. How do you know if you have a broadband signal at all? I do not expect PN staff to help me. Restart the router. If it's a relatively recent consumer Zyxel device though, then the above will tell you if the line is in sync etc. Power down the modem completely (if the modem has a battery backup you … If that is unsuccessful, please reach out to Starry Support. I appreciate your help @bobpullen but as I said, I've migrated to another ISP. If you have a Starry Link, reboot the Link and the Zxyel router. Most common of colors are Red or White. How do I enable it? Log into your router's web interface and check the PPP/network settings. @bobpullen  Shouldn't the AAISP tech support staff know this? If … So the trick is that plug-out the telephone (copper) line from the router and connect it to the telephone set and dial any number from it (Just give a missed call). To resolve flashing DSL or no light on DSL LED issue: DSL LED will flash when the DSL modem/Gateway is trying to establish connection with your DSL service. Blinking Red then Green. The equipment in the telephone exchange that your router talks to is faulty. Let me know, and I'll be happy to click on the green button. Since it was @bobpullen who pointed me in the direction of the final piece of the jigsaw, I'd like to click on 'This fixed my problem' on one of his post. If it's set to anything else then that probably explains why you're experiencing difficulties. The unit takes approximately 2 or 3 minutes to boot up, during which the power light will blink. Hi, my adsl light keeps blinking and internet light is off. So, your broadband is not with Plusnet or John Lewis? When you switch on the router, the ADSL light will blink that indicated it is trying to find and connect to the ISP network. If it is still not working, factory reset the router by pushing a paper clip or pen into the Reset hole on the back of the router. You will need to connect to the default WiFi name and log in via IP address to change the WiFi name back to the one you set up, if applicable. Bob PullenPlusnet Product TeamIf I've been helpful then please give thanks ⤵. It shows that a router is connected to the power source. 2 users liked/thanked this post: ADSL Light. This process is based on the router you are using, it would be best to try using the manual to get this checked. In case the router’s firmware is getting updated, the power light will blink. Wireless routers do have a WLAN or Wi-Fi Led. If all that fails, then you're probably best having AAISP troubleshoot further. Everything was working fine until 3.30 am. Tuesday, then I took down the old router and connections in the afternoon when it showed my old BB had been disconnected, and put up the new one, switched it on after confirmation of migration, but no connection to internet. This resolves the majority of connectivity issues. I think the previous post (the one I couldn't find again) said they changed password and it worked; mine is showing the correct password for first-time connection. Last Updated September 29, 2017 By Subhash D 11 Comments. If you have a Starry Link, reboot the Link and the Zxyel router. So come on Bob, which one do you consider closest to solving what eventually turned out to be the problem? A router acts as a bridge or a medium between your device and the Internet Service Provider. The first router didn't reset when paper clip was pushed into the reset hole, not tried it with the second one. 5:13 AM Fantastic. What to do in this case?????? If the reboot doesn't solve the issue, log in via IP Address. This evening while trying to navigate as suggested in @bobpullen's most recent post, I discovered how to change PPPoE to PPPoA. The WAN (Internet) light on a router shows the status of the Internet connection. If that does not work, please reach out to Starry Support. (. I'm familiar with the B10B. The light will blink if someone is connected to the Wi-Fi network. If that does not solve the issue, please reach out to Starry Support. Internet Light not On in a Router. @VileReynard The Internet light is stubbornly red, but the DSL light is orange (the correct colour for ADSL). Glad to hear you're back in the world of the connected. If that doesn’t work, reboot the Zyxel router by removing the power plug from it for 10-15 seconds and then plugging it back in. - last edited on When I do a quiet line test it reads back my phone number which is correct. There's no acknowledged problem with our Zyxel routers. Thank you to all those who tried to help. Contrary to what I said in my previous post, it does reset when holding a paperclip in the reset hole, it just doesn't behave the way described, i.e. Zyxel Router: Can I see what devices are connected to my router. All the lights on the router are correct, except the Internet one. ‎28-05-2018 I posted here rather than on the Router board because it isn't a PN router. So the trick is that plug-out the telephone(copper) line from the router and connect it to the telephone set and dial any number from it (Just give a missed call). I've logged back into the router and my 'permanent' username and password have now replaced the default ones so all should be ok from now on (he says hopefully). You will see that the internet light gets back and internet services also get … If I understand AAISP's authentication methods, then that should be set to your unique PPP username and password, which according to this, you'll find in your information pack. If this light does not blink or flicker, reboot the router. The router doesn't connect to the internet (red internet light is on). It didnt work .. my internet light still off despite adsl light is on and stable. If some PC or laptop is connected via Ethernet cable, the Led will glow in solid green color. I'm now faced with having to pay return postage for the 'test router' and if an engineer was booked on Friday for this Wednesday afternoon, I shall probably have to pay for the non-existent visit. (If there is a reset button available) Call your ISP (Internet Service Provider) and have them reset your connection. @VileReynard  The Internet light is stubbornly red, but the DSL light is orange (the correct colour for ADSL). I wonder whether this model has been 'improved' and someone forgot to update the instructions, thereby causing more confusion for new customers. In order for an internet to work properly, all the lights should be ON. Power Light. You will see that the internet light gets back and internet services also get started. Try connecting to a different power source. @bobpullen AAISP and the router, provided by them, is VMG3925-B10B (and I've now tried two of them). Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules. ADSL stands for assymetric digital subscriber line. Ensure that the cabling between the router and the source is secure. If you have confirmed that the router is using the correct power supply, reboot the router. [Easy FIX], How to Train Your Staff on New Software Successfully, Difference Between ADSL and VDSL Broadband Internet Connections, Ultimate Guide to Diagnose & Troubleshoot Slow Internet Connection at Home, How to Configure Router as Access Point in a Network. If the INTERNET light does not turn on: This light should blink when sending and receiving data. Believe me or not but the trick I am going to share with you is not listed on any technical manual but is quite effective and resolve the internet issue in case all but internet light is not On. ... Router FAQ CPE FAQ Multy X FAQ Multy Plus FAQ Multy U FAQ Aishield FAQ Ideas Discussions. ‎26-05-2018 Thanks a lot. Before I tell you a simple trick to switch on the internet light and restore your internet connection, let us know about the different LED lights on the modem-cum-router.

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